Like one of the previous reviewers, I, too, had issues with the handlebars; except even the handlebars were installed backwards. I'm a mechanically-inclined individual, but am still pretty new at putting bikes together. This lead to me having issues with the cheap screws (that are prone to stripping) on the derailleurs. On the plus-side, the manual is relatively comprehensive, although is jam-packed of information for EVERY bike that Pacific makes.
As far as the ride goes, I don't completely have the brakes or shifters adjusted, so I won't speak to their quality (although they weren't completely terrible), but the bike seat is a bit hard. The bike is also almost too big for me (I'm 5'3"), so short people should probably look elsewhere. You'll want to adjust the rear shock's spring depending on your weight, as the stock setting had no give at all for me.
The packaging from the manufacturer was lacking. I'm lucky that my FedEx driver isn't very abusive to packages, but people that are less fortunate could definitely have problems. The bike arrives with the front end disassembled (which is standard), and is secured to itself with zip ties and absolutely zero foam/paper/etc to hold it in place. There is cardboard wrapped around certain areas of the bike to dull hard points, but this obviously won't save it from any kind of drop.
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Product Description:
This 20" bike will bring your kids years of adventure rides. A myriad of features gives your child a smooth and safe ride while giving them the chance to own the coolest bike in the neighborhood!
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