7/10/2010

Mongoose Slyde Girls' Freestyle Bike (20-Inch Wheels) Review

Mongoose Slyde Girls' Freestyle BikeI would not recommend buying any Mongoose product, sight unseen, period.This bike, which was purchased as a Christmas gift, arrived in the factory box, as Amazon indicates.Apparently, Mongoose has a rather amateurish concept of how to box anything so the contents don't shift around in transit, in this case, resulting in several scratches and paint chips in the brand new bike.Nice Christmas gift for a grandchild, right?I contacted Mongoose "customer service" via their website e-mail link and fully explained the situation, requesting touch-up paint to just take care of the damage myself and avoid gift hassles.Their response?"Contact Amazon if there is shipping damage."I responded back that there was no "shipping damage" but internal damage due to their poor packaging of the bike components.Their response?Silence.

Stay away from Mongoose products unless you want to receive damaged merchandise, fresh out of undamaged factory packaging, due to their brain dead manner of internally "securing" the merchandise for shipping.Of course, it's always wonderful to get customer service from people who have no clue what that means.

BTW, I noted on their website an FAQ which included a Q/A addressing a question about obtaining touch-up paint for their bikes.The answer was "no, we don't supply touch up paint."They further advised going to a hobby store and trying to match the bike paint to plastic model paint.Nice response and product support.

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Product Description:
The Mongoose Slyde girl's freestyle bike is an ideal choice for young women with an adventurous streak. The bike is outfitted with a handcrafted, high-tensile OvalTube steel freestyle frame and a Hi-Ten fork, giving riders nice control whether riding on trails or the street. The bike also includes sure-stopping front and rear caliper brakes and extra-wide 2-inch tires that roll smoothly over both pavement and grass. Other features include two-piece freestyle bars with an alloy stem, 48-spoke alloy rims, an adjustable quick-release seat, 20-inch wheels, and a one-piece crank with a 44t stamped ring. The bike, which is designed for girls between the ages of 6 and 12, carries a one-year warranty.

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